What is Recoup?
Recoup checks refund promises made by AI support agents and compares them with what actually happened in Shopify and Stripe. It finds tickets where money was promised but never issued, issued twice, sent for the wrong amount, or pushed outside your policy. You can run a free audit in your browser with no signup, or use the done-for-you audit and monitoring for larger stores. It works with exports from tools like Gorgias, Intercom, Zendesk, Shopify, and Stripe, and it shows each finding with the exact ticket sentence, the ledger evidence, and the dollar amount at stake. The tool is read-only, so it never changes refunds in your store.
Key features
- Matches closed support tickets to Shopify and Stripe records.
- Flags refunds that never happened or happened twice.
- Checks discount and credit promises against your policy.
- Runs a free audit directly in your browser.
- Works with exports from Gorgias, Intercom, Zendesk, Shopify, and Stripe.
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