oChats

What is oChats?

oChats is an all-in-one CRM built for businesses that sell, support, and manage leads through WhatsApp and social channels. It brings chats, contacts, and team collaboration into one shared inbox so multiple agents can handle conversations without using one phone or losing context. Built on the official Meta WhatsApp Cloud API, it keeps messages, tags, contacts, and media in sync in real time. Teams can automate replies, route chats, broadcast messages, qualify leads, and track performance with analytics. It also supports multiple workspaces, custom contact fields, permissions, and mobile access, making it easier to manage sales conversations from start to finish.

Key features

• Shared team inbox for multiple agents and devices.
• Real-time two-way sync with official Meta WhatsApp Cloud API.
• Automated chat routing, tagging, and lead qualification workflows.
• Broadcast personalized marketing messages to targeted customer groups.
• Analytics dashboard for conversations, response times, and team performance.
• Custom permissions, workspaces, and contact fields for organizations.