Flidget

What is Flidget?

Flidget helps SaaS teams understand why users leave and catch churn earlier. It has two main parts: Retention Copilot, which opens a friendly chat when someone clicks cancel, abandons checkout, or tries to leave, and Drift Detection, which scores users based on product activity to spot Healthy, Risky, and Drifting accounts. Teams can collect exit reasons in text or voice, see tagged churn reasons in a dashboard, and trigger rescue emails from their own domain using templates they control. The product is built to work in place, without redirects or form walls, and aims to make retention decisions faster and clearer with less guesswork.

Key features

• Captures cancel reasons with an in-page chat.
• Supports text and voice replies from users.
• Scores accounts as Healthy, Risky, or Drifting.
• Shows clear churn signals in one dashboard.
• Sends rescue emails from your own domain.
• Works with checkout, billing, trials, and memberships.