What is Dovetail?
Dovetail is an AI-powered platform designed to transform customer interactions, feedback, and research data into actionable insights. It allows users to convert conversations, documents, and survey results into valuable insights instantly, providing a centralized source of truth for customer knowledge. With features like magic analysis, it automates the processing of documents, call transcripts, and survey responses to provide insights rapidly. It also supports integrations with over 25 tools, bringing the voice of the customer to platforms like Slack and Microsoft Teams, and offers real-time trend analysis from customer feedback. Dovetail is trusted by leading organizations to drive innovation and ensure customer-centric decision-making across all teams.
Key features
- Transform conversations and surveys into instant insights.
- AI classifies support tickets and customer feedback.
- Integrate with 25+ tools for seamless sharing.
- Protect confidential data with instant video, audio blur.
- Organize work by team, product with custom folders.
- Global tags and templates standardize best practices.
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