What is CallPal?
CallPal helps CRM teams make outbound calls without leaving their workflow. It adds click-to-call, power dialing, call recording, live coaching, and analytics directly on top of your CRM. The product uses your own company number on every call, so reps can call from the browser while keeping personal numbers private. Contacts and call logs sync both ways, and campaigns can be run from a shared queue or a CSV upload. Managers can monitor calls in real time, listen, whisper, or barge when needed, and see team performance with clear reports. It works with BYOC SIP trunks, so you bring your own carrier and pay minutes directly to them. Setup is meant to be quick, with CRM connection, trunk setup, and dialing all done in a few steps.
Key features
- Click-to-call and power dialing from your browser.
- Two-way CRM sync keeps contacts and call logs updated.
- Live monitoring lets managers listen, whisper, or barge.
- Analytics show team performance, outcomes, and best call times.
- Company caller ID masks personal numbers on every call.
- Call recordings are searchable, timestamped, and encrypted securely.
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