Arbyn

What is Arbyn?

Arbyn is an AI-powered customer support and sales agent built for e-commerce brands, especially Shopify stores. It automatically handles support emails and live chat 24/7. The AI reads every message, understands the customer’s intent, pulls live order and customer data, and replies in the brand’s voice. What makes Arbyn different is that it doesn’t just answer questions — it takes real actions: • Updates shipping addresses • Cancels orders, issues refunds, sends gift cards, and starts returns (with merchant approval) • Recommends products and upsells inside the conversation • Looks up order status, subscriptions, and gift card balances instantly It supports 21 languages, works across email and live chat, and improves with every conversation. Merchants can start free (150 conversations/month) or upgrade to unlimited for a flat $99/month. Arbyn is built for e-commerce founders and support teams who want to reduce repetitive tickets, reply faster, convert more conversations into sales, and automate order-related tasks without hiring more staff.

Key features

• Unlimited AI conversations, chat + email
• Unlimited Human conversations (always)
• Connect support email to handle tickets
• Updates shipping address on its own
• Replies in your customer's own language
• Cancels, refunds, reships, gift cards