What is Hectoware?
Sarathi Agent is Hectoware's AI chatbot that handles customer messages on your website and Facebook Messenger. It learns from your FAQs, docs, and product info to give fast, accurate answers any time of day. Setup is no-code — add a widget or connect your Facebook Page and train the agent on your content. It automates routine support, hands off complex issues to humans with full context, and includes analytics and enterprise-grade security.
Key features
- Responds instantly to customers on your website and Facebook Messenger.
- Uses real natural language understanding, not simple keyword matching.
- No coding required; add a chat widget with a script.
- Trained on your knowledge base to keep answers accurate.
- Seamless human handoff with full conversation context when needed.
- Enterprise-grade security and scalable to thousands of conversations.
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