Fernand

What is Fernand?

Fernand is a customer support platform designed specifically for SaaS companies, aiming to deliver the fastest and most calming support experience with a plethora of optimizations and features. It's engineered to streamline productivity through the use of keyboard shortcuts, quick actions, and smart replies. Fernand integrates closely with services like Stripe, supports rule automation, and provides a shared inbox, knowledge base, and support widget for managing customer interactions. With an emphasis on reducing cognitive load, it introduces subtle gamification elements to maintain user focus and motivation, ultimately aiming for a seamless journey to an "inbox zero" status.

Key features

• Optimized for efficiency with comprehensive keyboard shortcuts.
• Loads under 100ms ensuring instant response without delays.
• Smart replies allow for multiple quick actions.
• Integrates Stripe for seamless financial operations.
• Shared inbox and knowledge base for team collaboration.
• Calm design to reduce anxiety and increase focus.