What is Cosmo?
Cosmo is an AI reception and support assistant for phone, web, and kiosk. It answers common customer questions, captures contact details and callback requests, and hands complex cases to the right team with full context. The same approved knowledge base powers both voicebot and chatbot, so answers stay consistent across channels. It can pull information from your website, documents, and FAQs, then use that content to respond in 45+ languages. Cosmo is designed for teams that get the same questions every day and want to help people faster without overloading reception or service staff. It also spots common issues and knowledge gaps, making it easier to improve support over time.
Key features
- Answers routine questions from approved website and document content.
- Captures contact details, callback requests, and service inquiries.
- Transfers complex cases with transcript and conversation summary.
- Uses one shared knowledge base across voice and chat.
- Supports natural conversations in 45+ languages.
- Integrates with your website using a single line of code.
Category
Website
