Arbyn

What is Arbyn?

Arbyn is a Shopify-native AI agent that handles customer support and helps drive sales. It reads your store setup, then answers email and live chat in your brand voice. It can update shipping addresses automatically and draft actions like refunds, discounts, gift cards, reships, and returns for your approval. You keep control with rules, guardrails, escalation triggers, and a kill switch. Arbyn also suggests products, recovers abandoned carts, and tracks revenue it brings in. It’s built to go live fast, with no knowledge base or engineer needed.

Key features

• Replies in your brand voice across email and live chat.
• Updates shipping addresses automatically inside Shopify.
• Drafts refunds, discounts, gift cards, and returns for approval.
• Uses guardrails, refund ceilings, and escalation rules.
• Recommends products and bundles to increase sales.
• Tracks attributed revenue, CSAT, and response performance.